Quotes

Toxic Positivity, Page 255

Our culture has been obsessed with promoting happiness for centuries and it doesn’t seem to be working.

The Lean Startup, Page 255

Handoffs and approvals slow down the Build-Measure-Learn feedback loop and inhibit both learning and accountability.

Focus, Page 255

Great leaders do not settle for systems as they are, but see what they could become, and so work to transform them for the better, to benefit the widest circle.

The Speed of Trust, Page 255

…high-trust organizations are consistently able to create and deliver more value to their customers.

Flawless Consulting, Page 255

To have high expectations of others is to have faith in them.

The Enthusiastic Employee, Page 255

…wasted days [in endless departmental meetings with little discernable accomplishment]… are depressing for most workers at all levels.

Thinking, Fast and Slow, Page 255

Optimists are normally cheerful and happy, and therefore popular; they are resilient in adapting to failures and hardships…

A World Without Email, Page 255

This idea of pretending to be two different types of workers might seem heavy-handed, but there’s a surprising amount of efficiency to be gained by isolating these distinct categories of effort.

The Speed of Trust, Page 255

Research clearly shows that customers buy more, buy more frequently, refer more, and stay longer with companies and people they trust.

Management, Page 255

No one can motivate a person toward self-development. Motivation must come from within.