Quotes

Why We Buy, Page 228

The online world can chalk up whatever success is has today mostly to the failure of offline avenues and mediums and processes and delivery systems.

The Making of a Manager, Page 228

People trump projects – a great team is a prerequisitive for great work.

Fierce Conversations, Page 228

…our knee-jerk responses may not reflect our highest and best thoughts. How could they? We haven’t had a moment to consider what they might be.

Emotional Intelligence 2.0, Page 228

Emotional intelligence skills, much like emotions themselves, are contagious.

Never Split the Difference, Page 228

By positioning your demands within the worldview your counterpart uses to make decisions, you show them respect and that gives you attention and results.

Never Eat Alone, Page 228

If you want others to redefine what you do and who you are within organizational boundaries, then you have to be able to redefine yourself.

Good Boss, Bad Boss, Page 228

…a lack of sleep causes people to make lousy decisions and turns them into impatient jerks – and when deprivation is severe, people turn irrational and fly into wild rages.

Never Split the Difference, Page 229

Research by social scientists has confirmed something effective negotiators have known for ages: namely, we trust people more when we view them as being similar or familiar.

Reset, Page 229

…when people are forced to change, their capacity for change is vast. But let’s not forget there’s another option: People can choose to change.

Focus, Page 229

The just-get-it-done mode runs roughshod over human concerns.