Quotes

Fierce Conversations, Page 194

In the business world, confrontation, criticism, and even anger are more socially acceptable than expressions of appreciation.

Dare to Forgive, Page 194

Beware of the word ‘justice’ outside of a courtroom. It is a cover for many less noble words, such as vengeance, selfishness, pride, fear and prejudice.

Toxic Positivity, Page 194

Once you accept that you are a human being and you’re not going to be perfect or set that expectations for yourself, things get a whole lot easier.

Talent is Overrated, Page 194

…most organizations seem to be managed brilliantly for preventing people from performing at high levels.

On Becoming a Leader, Page 194

Leaders expect the best of the people around them. Leaders know that the people around them change and grow. If you expect great things, your associates will give them to you.

Unreasonable Hospitality, Page 194

There is no better way for a leader to figure out why an idea isn’t working – or how it can work better – than to walk a mile in the shoes of the people you’ve charged with implementing the idea.

Toxic Positivity, Page 194

People are [also] more highly motivated to assign blame or punish someone when the harmful act is viewed as intentional.

The Way We’re Working Isn’t Working, Page 194

…the safer and more secure we feel, the more attention we can allocate to our long-term goals.

Talent is Overrated, Page 194

Since intrinsic drives are strongest, people will work most passionately and effectively on projects they choose for themselves.

On Becoming a Leader, Page 194

Leaders have that sense of where the culture is going to be, where the organization must be if it is to grow. If the don’t have it as they start, they do when they arrive.