Quotes

Never Split the Difference, Page 198

… while innocent and understandable, thinking you’re normal is one of the most damaging assumptions in negotiations.

Atomic Habits, Page 198

Tracking can become its own form of reward.

Fierce Conversations, Page 198

Very few hearts are rejected. It is the armor that seals us off from one another that causes us to move so awkwardly through life.

Never Split the Difference, Page 198

The Black Swan rule is don’t treat others the way you want to be treated, treat them the way they need to be treated.

Atomic Habits, Page 198

Habit tracking also helps you keep your eye on the ball: you’re focused on the process rather than the result.

Fierce Conversations, Page 198

E-mail, as wonderful as it is, creates a huge opportunity for others to put a negative spin on our words.

First, Break All The Rules, Page 198

Most employees are promoted to their level of incompetence. It’s inevitable. It’s built into the system.

The Speed of Trust, Page 198

…give someone a realistic delivery date instead of giving them the false promise of what they want to hear – it’s much better to do it up front than to disappoint them later.

Start With No, Page 198

…the value of money means to a negotiation: everything. In the bitter end, money is the toughest business decision.

The Enthusiastic Employee, Page 198

…most people feel a lot of inhibition about communicating candidly with those of greater power.