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…continued deliberate practice enables top performers to maintain skills that would otherwise decline with age…
It often takes the support of formal leaders and opinion leader – to make it safe for people to embrace am innovation.
…the final step to transforming performance is following up with people to help them recognize and therefore further embed the habits they are developing.
A good manager will… Look for what he or she likes about the people around them.
It has become simply unarguable that most retailers must do business in both the physical and digital worlds. Giving consumers different experiences in each is hardly to be recommended.
Just as improved methods of practice have raised standards of performance in virtually every field over time, they are also enabling top performers to continue achieving at high levels for more years than previously thought possible.
There are two topics that will affect your life whether you are interested in them or not: money and health.
When a customer is in the dressing room, he or she is in a total buying mode. But instead of taking advantage of that, most stores squander it.
…life’s most beautiful blessing is to be able to spend your days feeling alive, while making others come alive as well.









