Quotes

Never Split the Difference, Page 167

A gentle How/No invites collaboration and leaves your counterpart with a feeling of having been treated with respect.

Heart, Smarts, Guts, and Luck, Page 167

If a customer is happy, the output metrics (i.e., financial results) tend to follow.

A Sense of Urgency, Page 167

…never underestimate the damage that a hard-core NoNo can do in undermining efforts to reduce complacency…

Thanks for the Feedback, Page 167

…figure out how you tend to respond… – so that you can recognize your usual reaction and name it to yourself in the moment. If you name it, you have some power over it.

The Advantage, Page 167

Direct, personal feedback really is the simplest and most effective form of motivation.

Competing in the New World of Work, Page 167

Certainly, anyone who is a critical part of your business’s competitive advantage should be a full-time employee so you have direction over their workflow.

Heart, Smarts, Guts, and Luck, Page 167

The essence of entrepreneurship is making things happen with the little you have.

Atomic Habits, Page 167

Nearly any larger life goal can be transformed into a two-minute behavior.

Unreasonable Hospitality, Page 167

…though it’s easy to panic in the face of adversity, creativity is the better solution.

The Element, Page 167

Perhaps the most important attitude for cultivating good fortune is a strong sense of perseverance.