Quotes

When, Page 155

…we believe people’s true selves are revealed at the end – even if their death is unexpected and the bulk of their lives evinced a far different self.

The Speed of Trust, Page 155

From the standpoint of speed and cost, transparency makes enormous sense.

Emotional Intelligence 2.0, Page 155

…planning the future and reflecting on the past are valuable exercises, but doing this throughout your day interferes with what is front of you – your present.

Never Eat Alone, Page 155

We’re often so worried about what we’re going to say next that we don’t hear what’s being said to us now.

Think Again, Page 155

The moment people feel that we’re trying to persuade them, our behavior takes on a different meaning.

A World Without Email, Page 156

Producing software is not like producing cars: it’s hard to accurately estimate how long different steps will take or what problems might arise.

Thanks for the Feedback, Page 156

Just as we can retrigger negative feelings by recalling negative feedback, we can extend our positive sustain by recalling positive feedback…

The Hard Thing About Hard Things, Page 156

Nothing motivates a great employee more than a mission that’s so important that it supersedes everyone’s personal ambition.

The Effective Manager, Page 156

If you’re like most managers, you’ve learned that if you assign additional work, and give it a long deadline, it’s unlikely to get done.

Blue Ocean Strategy, Page 156

By learning to use their current resources right, companies often find they can tip the resource hurdle outright.