 |
…successful social influence is often pivotally grounded in ‘we’ relationships.
|
364 |
 |
Our behavior is not defined by the objects in the environment but by our relationship to them.
|
87 |
 |
As it turns out, we invest in products and services for the same reasons we put effort into our relationships.
|
145 |
 |
Grousing about how little husbands do at home is a regular and tiresomely predictable social exchange.
|
156 |
 |
…surveys have found that arguing over housework is one of the main sources of conflict in relationships.
|
164 |
 |
…it is essential that the core of the network (the guiding coalition) and the executive committee learn to develop and maintain the right relationship.
|
38 |
 |
Some form of saving the relationship happens hourly, all over the world, in fall fields of endeavor. It’s the whole idea behind win-win.
|
60 |
 |
People take ‘no’ as a personal rejection. They get ugly, they go ‘negative’ in a big way. And this is why ‘saving the relationship’ is classic win-win behavior.
|
61 |
 |
The unspoken – or sometimes spoken – assumption behind win-win is that people enter negotiations trying to build friendly relationships and want to leave with that relationship intact.
|
61 |
 |
In the long run, ‘no’ is really the safest answer. It does not tear down business relationships. It builds them. You want win-win? Saying and inviting and hearing ‘no’ are the real win-win.
|
68 |
