 |
…myriad experiments show that, as people pay less attention to what and how they eat, they are increasingly prey to marketers of abundance.
|
122 |
 |
…[it’s] now an established modern tenet: keeping people under watch is an ingenious way to regulate them. The gaze is mightier than the whip.
|
128 |
 |
…hospitality is a selfish pleasure. It feels great to make other people feel good.
|
007 |
 |
Two things happen when the best leaders walk into a room. The people who work for them straighten up a little, making sure that everything’s perfect – and they smile, too.
|
026 |
 |
…systems are, by definition, controls – and the more control you take away from the people on the ground, the less creative they can be…
|
033 |
 |
Sitting down with people shows them you care about what they think and how they feel and makes it that much easier for them to trust that you have their interests in mind.
|
064 |
 |
A leader’s responsibility is to identify the strengths of the people on their team, no matter how buried those strengths might be.
|
066 |
 |
…every person on the team should be hearing more about what they did well than what they could do better, or they’re going to feel deflated and unmotivated.
|
070 |
 |
Ultimately, this is one of a manager’s biggest responsibilities: to make sure people who are trying and working hard have what they need to succeed.
|
075 |
 |
…in all customer-service professions – the goal is to connect with people. Hospitality means breaking down barriers, not putting them up!
|
080 |
