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…love for others – people, animals, landscapes – regularly requires the maintenance of institutional structures one might otherwise despise.

…paradoxically, people regularly report that work is what gives the ultimate meaning to their lives, and that unemployment has devastating psychological effects.

…psychological studies regularly find that people of working-class background are more accurate at reading other people’s feelings, are more empathetic and caring, than those of middle-class, let alone wealthy, backgrounds.

Feedback is vital not because it tells us about our own value but because it tells us whether we are reaching the people we need to reach.

Feedback… is meant to give you tactical information about how to reach the people you want to reach.

The precise person you are now is fleeting, just like all other people you’ve been.

Compare yourself to yourself yesterday, not to younger people who aren’t you.

…the basic problem of management and business – how to assemble, organize, and motivate groups of people and resources to produce the goods and services consumers want – is the same as it ever was.

Without well-defined roles and responsibilities, it is hard to coordinate people and tasks quickly and smoothly.

Managers need to move away from specifying methods and processes, in favor of defining the principles they want people to apply or the goals they want people to meet.