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The first requirement in tackling knowledge work is to find out what the task is so as to make it possible to concentrate knowledge workers on the task and to eliminate everything else…

To be productive, knowledge workers must be considered a capital asset. Costs need to be controlled and reduced. Assets need to be made to grow….

…knowledge workers own the means of production. It is the knowledge between their ears. And it is totally portable and an enormous capital asset.

…increasingly the ability of organizations – and not only of businesses – to survive will come to depend on their comparative advantage in making the knowledge worker productive.

…knowledge workers are not programmed by the machine… They largely are in control of their own tasks and must be in control of their own tasks.

The only true competitive advantage for a company or a nation will increasingly be the productivity of its knowledge workers. This will have a future impact on the governance of the corporation.

…one can either work or meet. One cannot do both at the same time.

…a job that is all ‘relationships’ and no ‘work’ is not a job at all.

…the common weakness of many organizations is, by and large, the lack of adequate concern for, and adequate work on, sideways relationships.

…what makes communication effective at the workplace is that they are focused on something outside the person. They have to focus on a common task and on a common challenge. They have to be focused on the work.