 |
…knowledge workers are not subordinates; they are ‘associates.’
|
071 |
 |
…once beyond the apprentice stage, knowledge workers must know more about their job than their boss does – or else they are no good at all.
|
071 |
 |
…that they know more about their job than anybody else in the organization is part of the definition of knowledge workers.
|
071 |
 |
Defining the purpose and mission of the business is difficult, painful, and risky. But it alone enables a business to set objectives, to develop strategies, to concentrate its resources, and to go to work.
|
104 |
 |
…tomorrow always arrives. It is always different. And then even the mightiest company is in trouble if it has not worked on the future.
|
120 |
 |
In the developed countries, industrial workers see themselves as severely deprived. They are defeated, losers, before they even start.
|
184 |
 |
…we cannot truly define, let alone measure, productivity for most knowledge work.
|
188 |
 |
It might well be the sign of a developed country that a large portion of its women work as employees.
|
189 |
 |
The most valuable asset of a twenty-first-century institution, whether business or nonbusiness, is its knowledge workers and their productivity.
|
191 |
 |
The realization that skill and knowledge are in the working rather than in the work is the key to making work productive.
|
195 |
