 |
Avoid the cash suck. Once you’ve standardized your service, charge up front or use progress billing to create a positive cash flow.
|
148 |
 |
Don’t be afraid to say no to projects. Prove that you’re serious about specialization by turning down work that falls outside your area of expertise.
|
148 |
 |
The more people you say no to, the more referrals you’ll get to people who need your product or service.
|
148 |
 |
Hire people who are good at selling products, not services.
|
148 |
 |
In an information and service economy it doesn’t make sense to use time as a measurement for a job well-done.
|
016 |
 |
Risky as it sometimes feels, we typically feel better about ourselves when we’re serving something beyond our self-interest.
|
246 |
 |
In this service-intensive, information-intensive age, every organization’s primary resource is its people.
|
174 |
 |
Too many of our cultures are filled with people working to protect their own interests and the interests of those above them before those of the people they are supposed to be serving.
|
043 |
 |
Markets will rise and fall, people will come and go, technologies will evolve, products and services will adapt to consumer tastes and market demands.
|
045 |
 |
…executives need to go back to seeing themselves as stewards of great institutions that exist to serve all the stakeholders.
|
083 |
