 |
A service business is a business that takes a specific task that we have and does it for us. It is a means of outsourcing tasks.
|
118 |
 |
…it is a fair generalization to say that service industry businesses know their customers’ tasks and are competent at completing them.
|
119 |
 |
…complex services do not exist in isolation. All service businesses sell an actual result, as opposed to something that can be consumed or used.
|
123 |
 |
…at the end of the day, what matters is that the customer is not being served efficiently, and that means that the opportunity for innovation exists.
|
128 |
 |
In a complex service situation, the need is to join the tasks – to give the customer the opportunity to select a package deal.
|
129 |
 |
…while linking services is great, linking them in a way that maximizes customer value is even greater.
|
131 |
 |
Rather than just delivering a set of features, customer-focused companies think through the experience of using the services they’ve provided.
|
100 |
 |
In the long run a service business is fundamentally different from a product business.
|
091 |
 |
When you have a product, people expect to pay for it in advance… We’re used to paying for products up front and services after they have been rendered.
|
025 |
 |
Don’t generalize; specialize. If you focus on doing one thing well and hire specialists in that area, the quality of your work will improve and you will stand out among your competitors.
|
147 |
