 |
A service that reaches deep into the psyche of the buyer can never be purchased solely on price. Creating such products and services was always valuable; now it’s essential.
|
146 |
 |
As products and services live short lives, so do the business models of the companies that sell them.
|
147 |
 |
…perhaps the most valuable thing we can do if we want to truly serve our constituents is to know them personally.
|
138 |
 |
…to know the name and details of the life of someone we are trying to help with our product, service or policy makes a huge difference.
|
138 |
 |
Even an industry that is less collaborative by the nature of its product or service can benefit from sharing.
|
169 |
 |
…the strength and endurance of a company does not come from products or services but from how well their people pull together.
|
27 |
 |
Better products, services and experiences are usually the result of the employees who invented, innovated or supplied them.
|
116 |
 |
…human beings, the end users of all this, become so far removed from the people who mean to serve them that they simply become just another metric to be managed.
|
120 |
 |
Being a leader means that you have been placed in a position to serve others.
|
041 |
 |
To embrace the spirit of servant leadership, you must first change your mindset and focus on providing service to others.
|
045 |
