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Unless someone is accountable for getting things done, things will not get done… Only an accountable and empowered manager can get things done.

…innovation will be important if management thinks it is important and adequately conveys that message to employees through communications, organization, and incentives.

Clutter is one of the major forces… that have to be managed lest they not only diastract but overwhelm you.

It may seem difficult at first, but if you get in the habit of canceling what doesn’t really matter, you’ll be amazed how much better you feel and how much more energy you have.

…the principles that undergird [mechanized] systems remain firmly embedded in the way organizations of all types approach management and leadership.

The creation and maintenance of a team requires both the visible hand of management and the invisible hand of emergence, the former weaving the elements together and the latter guiding their work.

A new layout with old culture can deliver the worst of both worlds: countless managers… producing a noisier, more distracting environment that is neither efficient nor effective.

The cubicle itself is a good example of management space gone wrong.

Encouragement to collaborate tends to be more of a bumper sticker slogan than an actual managerial practice.

It is necessary… to forcibly dismantle the old system and replace it with an entirely new managerial architecture.