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…separating the people from the problem allows you to deal directly and empathetically with the other negotiator as a human being, regardless of any substantive differences, thus making possible an amicable outcome.

…when empathy is lacking, aggression, fear and other destructive feelings and actions dominate.

This feeling of belonging, of shared values and a deep sense of empathy, dramatically enhances trust, cooperation and problem solving.

…there is a lack of empathy and humanity in the way we do business today.

…good bosses express empathy and warmth when delivering bad news and implementing change.

…the most critical skill leaders need today is empathy, and the best leaders are empathetic leaders.

…all the studies have linked empathy to superior business results. – Bruna Martinuzz

The role of the senior leader [is] no longer that of controlling puppet master, but rather than of an empathetic crafter of culture.

Vision, inspiration, empathy, trustworthiness are manifestations of a leader’s judgment and character.

Leading through voice, inspiring through trust and empathy, does more than get people on your side. It can change the climate enough to give people elbow room to do the right things.