…[research] concluded that empathy between team members and a group norm of emotional support was the best, most consistent predictor of a team’s success.
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The emotion of empathy is as strong as sympathy, but it is framed within a larger perspective that includes factors the other person might not be able to address…
081
Empathy invites an inner excavation of hidden thoughts and feelings that makes it safe to bring them to the surface.
083
…psychological studies regularly find that people of working-class background are more accurate at reading other people’s feelings, are more empathetic and caring, than those of middle-class, let alone wealthy, backgrounds.
