Categories

Leaders can come in different forms and flavors, but core elements rarely vary: talent, integrity, courage, vision, commitment, empathy, humility, and confidence.

Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you can increase your influence…

Empathy helps us learn the position the enemy is in, why their actions make sense (to them), and what might move them.

…the beauty of going right after negativity is that it brings us to a safe zone of empathy.

…creating an empathetic relationship and encouraging your counterpart to expand on their situation is the basis of healthy human interaction.

Pleasant persistence is a kind of emotional anchoring that creates empathy with the boss and builds the right psychological environment for constructive discussion.

…using your own name creates the dynamic of ‘forced empathy.’ It makes the other side see you as a person.

…three major traps… plague many givers, male and female, in their dealings with other people: being too trusting, too empathetic, and too timid.

Empathy is a pervasive force behind giving behaviors, but it’s also a major source of vulnerability.

…when we empathize at the bargaining table, focusing on our counterparts’ emotions and feelings puts us at risk of giving away too much.