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Education requires fundamental understanding, which can be used to grasp and respond to a nearly infinite variety of threats; training involves singular actions, which are useful only against anticipated challenges.

The cultivated chaos of the open office encourages interaction between employees distinct from one another on the org chart.

…top-down coordination of siloed efforts works only if those on top actually understand how everything will interact.

A leader’s words matter, but actions ultimately do more to reinforce or undermine the implementation of a team of teams.

The new world… is equal parts exciting and frightening. Human interaction – not just in the context of management – is changing tremendously.

We’re engaged by situations in which we see our actions modify subsequent results.

Usability clears the way for a good experience by eliminating troublesome interface distractions, but a great experience stems from something more – an awareness of why people could or do care.

As user experience designers, we must consider every stimulus that might influence user interaction.

…when we talk about how emotions influence interactions, it’s closer to the truth to say things that are enjoyable will be perceived as easy to use and efficient.

Gifts given freely, with no expectations, tend to pay off more than quid pro quo transactions masquerading as gifts.