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The feeling we get from… interaction gaps is best described as deprivation, which is critical to understanding why we are motivated by curiosity.

Numerous researchers have found that when presented with more options, we’re far less likely to take any action at all.

Given a choice between action and inaction, a limited time to respond increases the likelihood that people will participate.

…limited duration exploits our sense of freedom: we need to be in control. Not taking action now means losing freedom to take action later.

We like to know that our actions are influencing the world in some way, that our actions cause a reaction – cause and effect.

If we can start with an understanding of what kinds of things excite and attract, keep us engaged, and win our hearts and minds… we can create many more delightful, seductive experiences.

Shutting up, taking notes, and listening for ways to improve are good things to do in a pitch because even the smallest actions can create a big impression.

Instead of having employees review numbers and charts depicting the state of customer satisfaction, get them to spend a few hours in support – that drives home the message.

…’hangovers’… work that was pulled and committed in a specific iteration is rolling over into the next and even subsequent iterations.

One of the ironies of a Results-only Work Environment is that when people have less time with one another they make those interactions more purposeful and meaningful.