 |
Having serious gaps between words and deeds is worse than having no words at all because the gaps breed employee cynicism…
|
347 |
 |
…the importance of social relationships is undeniable for both the satisfaction and the performance of people at work.
|
352 |
 |
…discover an irrelevant incompetence. Find it and practice it diligently. It will keep you at a level of incompetence and so assure you of the keen personal satisfaction of regularly accomplishing some useful work.
|
134 |
 |
…the three A’s of metrics: actionable, accessible, and auditable.
|
143 |
 |
One thing that is nice about NPS (Net Promoter Score) is that it is very stable over time. Since it is measuring customer satisfaction, it is not subject to minor fluctuations…
|
246 |
 |
In the tumult of our daily distractions and to-do lists, innovation dead-ends; in open times it flourishes.
|
45 |
 |
It’s not the chatter of people around us that is the most powerful distractor, but rather the chatter of our own minds. Utter concentration demands these inner voices be stilled.
|
48 |
 |
One cost of the frenetic stream of distractions we face today, some fear, is an erosion of empathy and compassion.
|
107 |
 |
The more distracted we are, the less we can exhibit attunement and caring.
|
107 |
 |
The bar for attracting attention rises continually; what was dazzling last month seems boring today.
|
210 |
