 |
Humanize yourself. Use your name to introduce yourself. Say it in a fun, friendly way. Let them enjoy the interaction, too. And get your own special price.
|
180 |
 |
…when all of [their] needs are satisfied, something unique happens to many employees and their relationship with the organization… It is what we call enthusiasm.
|
54 |
 |
Moderately satisfied employees… comprise a generally willing workforce… However, it is more of a passive loyalty. Enthusiastic employees don’t need to be asked.
|
73 |
 |
Employee enthusiasm is… not just a feeling or an attitude; it is a motivated state, impelling people to action.
|
73 |
 |
…happy employees make for satisfied customers…, but it goes both ways: having satisfied customers boosts employee morale because it is a key source of pride for them.
|
87 |
 |
…numerous studies have been performed that link the satisfaction of purchasing behavior of customers to the attitudes and performance of employees.
|
90 |
 |
Customer satisfaction with a company has quite consistently been found to relate to a company’s profitability.
|
91 |
 |
People want to feel good about what they do and for whom they do it, and, assuming equity needs are reasonably satisfied, pride a major driver of performance and commitment.
|
213 |
 |
…the effectiveness of organizations and worker satisfaction require that, to the extent possible, there be clear and decisive direction from leadership…
|
266 |
 |
…effectiveness and job satisfaction are greatly enhanced by organizing the teams around identified customers and setting the primary goal of the teams as meeting the needs of their customers in an efficient manner.
|
312 |
