 |
We pay careful attention in moments that matter most to us. But amid the din and distraction of work life, poor listening has become epidemic.
|
227 |
 |
Although it is generally acknowledged that good-looking people have an advantage in social interaction, research indicates we may have sorely underestimated the size and reach of that advantage.
|
82 |
 |
…we have such an automatically favorable reaction to compliments that we can fall victim to someone who uses them in an obvious attempt to win our favor.
|
91 |
 |
…several of the factors leading to liking – physical attractiveness, similarity, familiarity, association – work unconsciously to produce their effects…
|
122 |
 |
Usually, when a lot of people are doing something, it is the right thing to do.
|
130 |
 |
The principle of social proof works best when the proof is provided by the actions of many other people.
|
133 |
 |
Often an emergency is not obviously an emergency… we can determine from the way the other witnesses are reacting whether the event is or is not an emergency.
|
146 |
 |
Our best evidence of people’s true feelings and beliefs comes less from their words than from their deeds.
|
314 |
 |
…something special happens when people put their commitments on paper: they live up to what they write down.
|
320 |
 |
The evidence is clear: the more effort that goes into a commitment, the greater its ability to influence the attitudes and actions of the person who made it.
|
327 |
