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Lousy bosses live in a fantasyland of denial and delusion. They are remarkably adept at inventing excuses for putting off gut-wrenching work. They may talk tough but lack the courage to confront employees…
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182 |
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[Bosses] realize there are times when it is wisest to do a good job of implementing a bad decision.
|
183 |
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..there are times when every boss must do things that hurt others. But there is a big difference between what you do and how you do it.
|
183 |
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Research… shows that dirty work does less harm when bosses add four antidotes into the mix: Prediction, Understanding, Control, and Compassion.
|
184 |
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…good bosses express empathy and warmth when delivering bad news and implementing change.
|
184 |
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…bosses who expose people to shorter, fewer, and more predictable round s of distress promote both performance and humanity.
|
185 |
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The best bosses know it is better to give people explanations they dislike than no explanation at all.
|
186 |
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…even when bosses can’t stop bad things from happening to people, less damage results when they carefully explain what will happen and why.
|
188 |
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…great bosses help followers feel powerful rather than powerless – especially during rough times.
|
189 |
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The worst bosses not only make followers feel vulnerable and weak during hard times, they also demean, humiliate, and piss them off.
|
191 |
