 |
The best [bosses] take seriously how others judge them – and accept the uncomfortable fact that followers’ perceptions are often more valid than their own.
|
212 |
 |
Bossholes’ wicked shenanigans damage performance in diverse and devastating ways.
|
215 |
 |
Organizations where bossholes run rampant can suffer ruined reputations.
|
216 |
 |
…as a boss, you need trusted advisors, mentors, and followers who feel safe telling you when you are being a schmuck.
|
223 |
 |
If you are a boss with a history of treating followers with dignity and have built up a lot of ‘love points,’ your people will probably forgive you if you get nasty now and then…
|
227 |
 |
When the top dog can remain calm and civilized – even when the pressure is on and the chips are down – this antidote to asshole poisoning rolls down the hierarchy as bosses and others follow suit.
|
232 |
 |
If you are a boss in an asshole-infested organization, or in a nasty neighborhood of an otherwise civilized workplace, the best solution is to escape…
|
234 |
 |
Regardless of why it happens, bosses who treat their people like dirt usually do more harm than good, even when they act with the best of intentions.
|
236 |
 |
If you are a boss, your success depends on staying in tune with how others think, feel, and react to you.
|
244 |
 |
…a hallmark of poor performance is a lack of self-awareness; [bad bosses] consistently overestimate their skills in just about any task that requires intellectual and social skills…
|
244 |
