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As feedback conversations get more emotional or the stakes grow higher, it gets easier to hear evaluation, and tougher to hear the coaching.
|
199 |
 |
Being able to say no is not a skill that runs parallel to the skill of receiving feedback well; it’s right at the heart of it. If you can’t say no, then your yeses are not freely chosen.
|
209 |
 |
Unhelpful feedback is useless; relentless unhelpful feedback is destructive.
|
213 |
 |
A warning is when someone tells you the other shoe may drop; a threat is when they make sure it will squash you.
|
214 |
 |
No matter what growing you have to do, and regardless of how right (or not) the feedback may be, if the person giving you the feedback is not listening to you and doesn’t care about its impact on you, something is wrong.
|
218 |
 |
The ability to turn down or turn away feedback is critical to healthy relationships and lifelong learning.
|
228 |
 |
Oh, this isn’t just a regular conversation. I might be receiving feedback. I’d better get into my receiving-feedback mindset.
|
230 |
 |
It’s often unclear whether feedback is a suggestion or a command. …You may or may not choose to comply, but you’ll certainly want to know which category the feedback falls into.
|
232 |
 |
…regardless of how the other person starts, you can use your turn to frame the conversation constructively and to offer an agenda.
|
232 |
 |
When you’re triggered, your internal voice goes from mere assistant to armed bodyguard.
|
235 |
