 |
Anger is primarily a product of a sense of injustice… the motivation of an angry employee is to do less and often to influence others… to restrict their work.
|
78 |
 |
…the evidence for the positive impact of very high levels of employee morale on business success is strong.
|
85 |
 |
…happy employees make for satisfied customers…, but it goes both ways: having satisfied customers boosts employee morale because it is a key source of pride for them.
|
87 |
 |
…management that encourages teamwork achieves higher performance because… teamwork elevates the ‘spirit’ – the motivation, the enthusiasm – of employees.
|
88 |
 |
…numerous studies have been performed that link the satisfaction of purchasing behavior of customers to the attitudes and performance of employees.
|
90 |
 |
The treatment employees give customers… largely depends on how an organization treats and manages its employees.
|
91 |
 |
The fact is that workers often experience layoffs not as prudent business stewardship but as base inequitable treatment.
|
96 |
 |
A downsizing that’s handled poorly in terms of employee treatment has a negative impact on employee morale, and therefore, business performance…
|
116 |
 |
Gainsharing ties the bonuses of a group of employees to their ability to improve performance – the performance that they largely control – over the past year.
|
155 |
 |
How customers are treated has a large impact on their willingness to continue doing business with a company; the impact is no smaller on employees and their willingness to perform at high levels.
|
185 |
