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The Process Principle: Introducing smart production processes to knowledge work can dramatically increase performance and make the work much less draining.
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A good production process… should minimize both ambiguity about what’s going on and the amount of unscheduled communication required to accomplish the work.
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A World Without Email:
Producing software is not like producing cars: it’s hard to accurately estimate how long different steps will take or what problems might arise.
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A World Without Email:
Agile itself is not an organizational system; it instead defines a general approach that is realized by multiple different specific systems.
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A key idea driving agile project management is that humans are naturally pretty good at planning.
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…we’re able to effectively apply our planning instinct only if we have a good grasp of all the relevant information…
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…task boards… [are] applicable to more than just software development, which is why we see them show up frequently in examples of forward-thinking knowledge work organizations…
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…real-time communication is typically a much more effective means of coordinating individuals than drawn-out back-and-forth messaging.
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A World Without Email:
To avoid the need to wrangle an always-filling inbox is a benefit that shouldn’t be underestimated.
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A World Without Email:
…it’s better to do a small number of things at any one time: give them your full concentration, and only when you finish one should you replace it with something new. – Jim Benson
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