Book Titles

Whether implicit or formal, many office activities are structured by some manner of rules.

Take the time to build the protocol that has the best average cost, even if it’s not the most natural option in the moment, as the long-term performance gains can be substantial.

The Protocol Principle: Designing rules that optimize when and how coordination occurs in the workplace is a pain in the short term but can result in significantly more productive operation in the long term.

…sometimes a little extra complexity can unlock a lot more performance.

There’s great advantage for those organizations willing to end the reign of unstructured workflow and replace it with something designed from scratch with the specific goal of maximizing value production and employee satisfaction.

For most types of coordination, moving to predetermined office hours will significantly reduce the cognitive cycle cost compared with simply bouncing messages back and forth…

…when seeking to minimize costs, consider the client’s cost in addition to your own.

…if you deal with clients, an optimized client communication protocol will be crucial in your journey to move past the hyperactive hive mind workflow.

By depersonalizing communication, you may have many more options to optimize it.

Always keeping emails short is a simple rule, but the effects can be profound.