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…action triggers are most useful in the most difficult situations – the ones that are most draining…
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Action triggers simply have to be specific enough and visible enough to interrupt people’s normal stream of consciousness.
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The next time your team resolves to act in a new way, challenge team members to take it further… Get them to set an action trigger.
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Habits are behavioral autopilot, and that’s why they’re such a critical tool for leaders.
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Leaders who can install habits that reinforce their teams’ goals are essentially making progress for free.
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Even when there is no ironclad right way to do things, checklists can help people avoid blind spots in a complex environment.
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Checklists provide insurance against overconfidence.
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Checklists simply make big screwups less likely.
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In ambiguous situations… people look to others for cues about how to interpret the event.
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You are doing things because you see your peers do them… Behavior is contagious.
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