Book Titles

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How to Change What’s Not Working

By Dan Heath

Year Published: 2025
ISBN-13: 978-1668062098
Categories: Achievement, Change, Work

54 Quotes Found

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There are unmistakable areas for improvement… that we’ll never unlock unless we go and see the work.

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Before you strain yourself to budge a boulder, it’s worth asking: Are you targeting the right boulder?

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We can get so fixated on a goal that we miss the bigger picture.

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Achieving clarity on the way forward is not an incremental victory. It is transformative. It can mean the difference between stuck and unstuck.

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Averages are great for monitoring, but terrible for diagnosis.

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By studying bright spots, we can identify the circumstances that allow us to succeed.

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…even as you improve your operations, the constraint never goes away. As one area gets better, the constraint shifts elsewhere.

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What’s counterintuitive about constraints is that even smart-seeming investments can be worthless at improving the operations of a system if they don’t address the constraint.

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When you know where you’re headed and understand what’s keeping you from getting there, you can overcome that constraint and chart a better path forward.

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The key move in mapping the system is to ascend above the silos: the individual units or departments within a larger organization.

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