Book Titles

People don’t get better without follow-up.

…real leadership development involves a process that takes time. It doesn’t happen in a day.

Nobody ever changed for the better by going to a training session. They got better by doing what they learned in the program.

Everyone who knows you, cares about you, thinks about you, has you pegged.

…while they don’t particularly like hearing criticism (i.e., negative feedback), successful people love getting ideas for the future.

Unlike feedback, which often introduces a discussion of mistakes and shortfalls, feedforward focuses on solutions, not problems.

…when we help another person, we help ourselves.

You need feedback to scour the past and identify room for improvement. But you can’t change the past. To change you need to be sharing ideas for the future.

…this is one of the defining traits of habitual winners: They stack the deck in their favor. And they’re unabashed about it.

You have to be careful with feedback. Conducted properly, feedback is not deceptive. It reveals what’s on people’s minds. But it can be misinterpreted… or misread…