Book Titles

…among the most important benefits of routines is that they create truces between potentially warring groups or individuals within an organization.

Companies aren’t families. They’re battlefields in a civil war.

For an organization to work, leaders must cultivate habits that both create a real and balanced peace and, paradoxically, make it absolutely clear who’s in charge.

Sometimes, a truce can create dangers that outweigh any peace.

During turmoil, organizational habits become malleable enough to both assign responsibility and create a more equitable balance of power.

Crises are so valuable, in fact, that sometimes it’s worth stirring up a sense of looming catastrophe rather than letting it die down.

Good leaders seize crises to remake organizational habits.

…crises are such valuable opportunities that a wise leader often prolongs a sense of emergency on purpose.

…a pillar of modern marketing theory: People’s buying habits are more likely to change when they go through a major life event.

If you dress a new something in old habits, it’s easier for the public to accept it.