Book Titles

Thanks for the Feedback
The Science and Art of Receiving Feedback Well

By Sheila Heen

Year Published: 2014
ISBN-13: 978-0670014668
Categories: Feedback, Leadership, Management

159 Quotes Found

Quote Image Quote Page Number

Thanks for the Feedback:

Ask yourself, Where have I heard this before? Is this the first time you’ve gotten such feedback, or have you heard similar things from other people… Patterns offer useful clues about blind spots.

92

Thanks for the Feedback:

A supportive mirror shows us our best self, well rested and under flattering light. We go to a supportive mirror for reassurance.

93

Thanks for the Feedback:

…watching ourselves on video or hearing ourselves on audio… can be enormously illuminating, enabling us to hear our own tone and see our own behavior in ways that are normally invisible to us.

94

Thanks for the Feedback:

…acknowledge the pattern that everyone already sees, and be clear that you’re trying hard to change.

96

Thanks for the Feedback:

Invite others to be an honest mirror to help you see yourself in the moment. Ask: How am I getting in my own way?

97

Thanks for the Feedback:

We are often more triggered by the person giving us feedback than by the feedback itself.

100

Thanks for the Feedback:

Feedback is often prompted by differences, incompatibilities, or friction between you and the giver.

100

Thanks for the Feedback:

Their experience is a factor in weighing the feedback’s usefulness, but don’t use it to automatically reject their counsel.

108

Thanks for the Feedback:

Intentions are rarely explicitly stated, and even when they are, we may or may not believe them.

108

Thanks for the Feedback:

…treat trust and content as separate topics, because they are separate topics. Explore what might make sense about the feedback itself.

109