Book Titles

…there is always a gap between the self we think we present and the way others see us.

A blind spot is something we don’t see about ourselves that others do see.

Why is so much communicated through facial expression?… It’s because most humans are so wonderfully good at reading other people’s faces.

Tone of voice also conveys a surprising amount of information about our feelings. Others get meaning not just from what we say but how we say it.

Our attention can focus on only one thing at a time, so we focus on our intentions – figuring out how to do what we’re trying to do.

What’s astonishing is that we can be unaware of even big, seemingly obvious patterns of behavior.

The fact that others are always reading our faces, tone, and behavior doesn’t mean they are always reading us right.

Others observe things about us that we literally can’t observe about ourselves. Our blind spots are their hot spots.

…discussing the impact of specific behaviors (and prohibiting them when appropriate) helps the offending party see themselves in the moment and beings to illuminate their blind spot.

…teaching people how to invite and understand feedback – even if it feels upsetting or wrong – might help parties on both sides sort things out more successfully.