Book Titles

Exceptional leaders are fearless in setting their expectations of excellence in clear language before and during a project, as well as in the way they handle deviations from the expectations…

Using testing to find and fix problems is the slowest way to build a high-quality product.

Regardless of whether the culture matches what is written on the walls, what is important for you as a leader is to be very clear on your own expectations of excellence.

Exceptional leaders stand out because they will go beyond the stated organizational values and make them their own.

When the formal expectations of excellence match the daily interactions, a powerful foundation is formed that enables the whole organization to rise to expectations of excellence.

As a leader you are much more likely to get what you want if you know what you want and you ask for it.

The culture of an organization is formed by a number of common interactions that occur in that organization every week.

…if you define your expectations of excellence, the interactions that happen daily and throughout the year should also reflect those expectations.

Work to become a master facilitator: Once you achieve that, keep working toward better. The difference it makes for setting the organizational culture is critical.

Leaders will continue to practice those behaviors for which they are promoted.