Book Titles

Trust is such a powerful thing that it fuels the worst in us as well as it does the best.

Random checks allow ongoing vigilance without imposing a compliance tax on the trustworthy. That’s what it means to trust and verify.

Reputation – how others think of you – is now more critical to your ability to build long-term sustained success than ever before.

…whom do we trust? Those who are consistent, to whom we ascribe and impute integrity, those who say what they mean, mean what they say, and always follow through.

The ability to be consistent in life is one of the most precious and powerful things… – Steve Wynn

…reputation, combined with experiences that support it, propels trust. If, however, you fail to meet the expectations set by your reputation, you introduce dissonance into a relationship.

Great companies and leaders today know that their reputational capital is as valuable to their success as their physical capital.

Values. Continuity. Reputation. To thrive in our transparent, connected world, we need to shift our thinking from managing reputation to earning it.

By designing in quality at every stage of a business process, enterprises of all types… wring inefficiencies from their systems and greatly improve productivity.

Though cultures within large organizations often share many traits, group cultures are generally singular; they differ from organization to organization, from team to team, and from unit to unit.