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Fierce Conversations:
What you say during a confrontation should be delivered not in a threatening manner, but simply as a clarification of why this is important.
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151 |
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Fierce Conversations:
…the majority of problems… in both professional and personal relationships are due to a lack of clear expectations of all parties…
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151 |
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Fierce Conversations:
Countless corporate teams… are held hostage by a single dysfunctional human being who has got the entire tribe cowed into avoiding the topics that need addressing.
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153 |
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Fierce Conversations:
Reasons or results. We get to choose.
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155 |
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Fierce Conversations:
…in all conversations, including confrontations, we are all interpreting what is said through our own highly individualized filters.
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157 |
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Fierce Conversations:
What we do at work that hurts or alienates coworkers we also do at home, hurting and alienating those we love.
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161 |
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Fierce Conversations:
When we confront behavior with courage and skill, we are offering a gift. And, of course, it goes both ways.
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161 |
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Fierce Conversations:
When we spend a lifetime curbing our anger, sadness, or our frustration for fear of offending others, in the process we curb our joy.
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163 |
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Fierce Conversations:
A courageous, skillful confrontation is a gift, a vein of gold worth mining.
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164 |
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Fierce Conversations:
There are things our gut knows long before our intellect catches on. Every day, all day, an intelligent agent is sending us messages.
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166 |
