|
|
Fierce Conversations:
Beliefs determine how you feel and therefore what you do.
|
138 |
|
|
Fierce Conversations:
All confrontation is a search for truth. Who owns the truth? Each of us owns a piece of it, and nobody owns all of it.
|
138 |
|
|
Fierce Conversations:
’How are things going?’ is an age-old lead-in to bad news.
|
143 |
|
|
Fierce Conversations:
Most of us can smell hidden agendas a mile away, and we don’t like them.
|
143 |
|
|
Fierce Conversations:
People deserve to know exactly what is required of them, how and on what criteria they will be judged (including attitude), and how they are doing.
|
144 |
|
|
Fierce Conversations:
Reserve your praise for specific behaviors and results deserving of celebration and congratulation. Do not use praise as a lead-in to a confrontation.
|
144 |
|
|
Fierce Conversations:
…while we often tell ourselves we are softening the message so as not to hurt someone else’s feelings, we are really trying to protect ourselves.
|
145 |
|
|
Fierce Conversations:
When we soften and protect, the message is lost and it’s unlikely anything will change.
|
147 |
|
|
Fierce Conversations:
Come straight at the issue. Get right to the point.
|
147 |
|
|
Fierce Conversations:
Telling someone what emotion his or her behavior evokes in you is intimate and disarming.
|
150 |
