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Fierce Conversations:
Give people information and a goal; let them figure it out.
|
120 |
|
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Fierce Conversations:
If your employees believe their job is to do what you tell them, you’re sunk.
|
121 |
|
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Fierce Conversations:
Burnout happens, not because we’re trying to solve problems but because we’ve been trying to solve the same problem over and over and over.
|
124 |
|
|
Fierce Conversations:
…on the other side of your toughest issue is worth it: relief, success, freedom from stress, happiness, a high-performing team, a fulfilling personal relationship.
|
125 |
|
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Fierce Conversations:
When people know they will always be asked to provide focused advice, to put a personal stake into the ground, no one tunes out.
|
133 |
|
|
Fierce Conversations:
Some things are much more difficult to talk about than others.
|
134 |
|
|
Fierce Conversations:
…undiscussables, topics that are too risky to bring up.
|
134 |
|
|
Fierce Conversations:
Sometimes we avoid saying what needs to be said because we’re sure there will be consequences.
|
135 |
|
|
Fierce Conversations:
Are you dodging a challenge? …a universal talent is the ability to avoid difficult conversations.
|
135 |
|
|
Fierce Conversations:
The very outcomes we fear if we confront someone’s behavior are practically guaranteed to show up if we don’t.
|
137 |
