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|
Unreasonable Hospitality:
Fads fade and cycle, but the human desire to be taken care of never goes away.
|
004 |
|
|
Unreasonable Hospitality:
…you need to be unreasonable to see a world that doesn’t yet exist.
|
006 |
|
|
Unreasonable Hospitality:
…whether a company has made the choice to put their team and their customers at the center of every decision will be what separates the great ones from the pack.
|
006 |
|
|
Unreasonable Hospitality:
We are in the middle of a digital transformation. That transformation has enhanced many aspects of our lives, but too many companies have left the human behind.
|
006 |
|
|
Unreasonable Hospitality:
…while it may be impossible to quantify in financial terms the impact of making someone feel good, don’t think for a second that it doesn’t matter. In fact, it matters more.
|
006 |
|
|
Unreasonable Hospitality:
When you create a hospitality-first culture, everything about your business improves…
|
007 |
|
|
Unreasonable Hospitality:
…hospitality is a selfish pleasure. It feels great to make other people feel good.
|
007 |
|
|
Unreasonable Hospitality:
…whatever you do for a living, you can choose to be in the hospitality business…
|
019 |
|
|
Unreasonable Hospitality:
…we have an opportunity – a responsibility to make magic in a world that desperately needs more of it.
|
020 |
|
|
Unreasonable Hospitality:
Intention means every decision, from the most obviously significant to the seemingly mundane, matters.
|
022 |
