Book Titles

The new world… is equal parts exciting and frightening. Human interaction – not just in the context of management – is changing tremendously.

Problems arise when these [mental] models no longer reflect reality and when they inhibit creative thinking.

When we urge people to ‘think outside of the box,’ we are generally asking them to discard mental models.

…this future will take the form of organic networks, resilience engineering, controlled flooding – a world without stop signs.