Book Titles

This inward-looking posture prevents these businesses from see in the business the way their customers see it.

…marketing and technology do not buy the product – only customers do. And there is no reason to believe that what is good for technology or good for marketing is good for customers.

People drive innovation, whether it is based on process or on culture.

…the sum of these miniature innovations repeated across hundreds of processes and dozens of product lines can be staggering.

The big innovator has, to some degree, genius… [and can] take dozens of isolated pieces of information and see a pattern in them.

The best ideas in the world are of no value unless they are acted on.

Innovators without pragmatism will waste your time and resources and will cause you to miss opportunities because you have followed them down a dead-end road.

You need to have an organization that is designed to innovate and is managed so that it does so.

Excellence in method, in people, and in organization will yield excellence in innovation – and nothing less than excellence in all three areas will yield satisfactory results.

Having a variety of solutions to the same problem will dramatically increase the odds of genuine innovation.