Quotes

Hooked, Page 147

The collection of memories and experience, in aggregate, becomes more valuable over time and the service becomes harder to leave as users’ personal investment in the site grows.

Sooner Safer Happier, Page 147

…leaders should guide people on a journey from the front, role modeling desired behaviors, exhibiting vulnerability, and learning in the process.

Never Eat Alone, Page 147

When you realize the best icebreaker is a few words from the heart, the act of starting a conversation becomes far less daunting.

Lost and Founder, Page 147

In the professional world, we’re accustomed to hiring for competence… but if you want extraordinary results, it can’t be the only thing you seek.

Hooked, Page 147

Information generated, collected, or created by users (e.g., songs, photos, or news clippings) are examples of stored value in the form of content.

Sooner Safer Happier, Page 147

Use emergence to your advantage to significantly reduce delivery risk, to raise morale by regularly seeing the fruits of your labor add value, and for survival.

Radical Candor, Page 147

…even when you don’t personalize – feedback is personal for the person receiving it.

What Got You Here Won’t Get You There, Page 147

80 percent of our success in learning from other people is based upon how well we listen. In other words, success or failure is determined before we do anything.

The Messy Middle, Page 147

Without truthful attribution, the forces driving performance in a team become apathetic and ultimately resentful.

Never Eat Alone, Page 147

…every conversation you have is an invitation to risk revealing the real you. What’s the worst that can happen? They don’t respond in kind. So what. They probably weren’t worth knowing in the first place.