Quotes

How, Page 143

Mass information access has fundamentally changed the way we perceive the messages we receive.

A Sense of Urgency, Page 143

…in a more rapidly changing world, finding opportunities in crises probably reduces your overall risk.

First, Break All The Rules, Page 143

Whatever you happen to think, if the customer thinks that a particular outcome isn’t valuable, it isn’t.

From Paycheck to Purpose, Page 143

Start by doing what’s necessary, then do what’s possible, and suddenly you are doing the impossible. – Sir Francis of Assisi

It’s the Manager, Page 143

The key to attracting female employees to your organization is making your workplace culture flexible enough to accommodate family and life obligations – while giving equitable credit and pay for performance and achievement.

Winners Never Cheat, Page 143

…no truly successful person… does not demonstrate a sense of decency.

Thanks for the Feedback, Page 143

…once we identify the contours of a system, we can often make useful changes that don’t require that people change their personalities.

Leading from the Front, Page 143

You must begin to view your tears as a valuable commodity – you don’t want to waste them on situations or people who don’t deserve them.

Fierce Conversations, Page 143

’How are things going?’ is an age-old lead-in to bad news.

First, Break All The Rules, Page 143

…many companies… have forgotten that the customer is the ultimate judge of value.