Quotes

Tiny Habits, Page 137

There is a direct connection between what you feel when you do a behavior and the likelihood that you will repeat the behavior in the future.

Talent is Overrated, Page 137

Chemistry and culture are key.

Fierce Conversations, Page 137

The very outcomes we fear if we confront someone’s behavior are practically guaranteed to show up if we don’t.

First, Break All The Rules, Page 137

You want to take prospects… and turn them into advocates. Advocates are customers who are aggressively loyal.

How Big Things Get Done, Page 137

Put simply, the typical project is one in which costs are underestimated and benefits are overestimated.

From Paycheck to Purpose, Page 137

When you have Truth on your side, nothing will be able to keep you from getting started toward your dream job.

Hidden Potential, Page 137

Teaching others can build our competence. But it’s coaching others that elevates our confidence. When we encourage others to overcome obstacles, it can help us find our own motivation.

Ogilvy on Advertising in the Digital Age, Page 137

Customer journeys… become a unifying concept, through which the barriers and the potent drivers to engaging the customer [can] be mapped.

How to Be Happy at Work, Page 137

Laughter creates positive emotions, which are good for creativity and flow…

Tiny Habits, Page 137

Emotions create habits. Not repetition. Not frequency. Not fairy dust. Emotions.