Quotes

Off Balance, Page 134

The most important part of any system is accountability. Without it most systems will fail…

Something Really New, Page 134

Customer needs determine a business’s competencies, not its executives’ image of what the company is in business to do.

Tiny Habits, Page 134

When you celebrate effectively, you tap into the reward circuitry of your brain.

Playing Big, Page 134

…women who don’t advocate for themselves at all are not seen as competent leaders.

Good Boss, Bad Boss, Page 134

In an ideal world, bosses would always manage work they understood deeply. But it isn’t always feasible.

How to Be Happy at Work, Page 134

…if there’s a problem in the relationship, talk to the person directly, not to anyone else.

How to Become a Rainmaker, Page 134

…when a customer agrees to meet you for breakfast, he or she is making an uncommon investment of time. That investment is a positive buy signal.

Ditch the Pitch, Page 134

…resist at all times the temptation to say anything as long as a sentence the same way twice. Rephrase it. Reword it. Recast it. Rewrite it. Redo it. There are may ways to say the same thing.

Fierce Conversations, Page 134

…undiscussables, topics that are too risky to bring up.

Never Split the Difference, Page 135

Pleasant persistence is a kind of emotional anchoring that creates empathy with the boss and builds the right psychological environment for constructive discussion.