Quotes

How to Be Happy at Work, Page 134

…if there’s a problem in the relationship, talk to the person directly, not to anyone else.

How to Become a Rainmaker, Page 134

…when a customer agrees to meet you for breakfast, he or she is making an uncommon investment of time. That investment is a positive buy signal.

Tiny Habits, Page 134

When you celebrate effectively, you tap into the reward circuitry of your brain.

Playing Big, Page 134

…women who don’t advocate for themselves at all are not seen as competent leaders.

Fierce Conversations, Page 134

…undiscussables, topics that are too risky to bring up.

Ditch the Pitch, Page 134

…resist at all times the temptation to say anything as long as a sentence the same way twice. Rephrase it. Reword it. Recast it. Rewrite it. Redo it. There are may ways to say the same thing.

The Quarter-Life Breakthrough, Page 135

One way to keep yourself from procrastinating on your breakthrough is to complete the most intimidating task on your mind as quickly as possible.

Off Balance, Page 135

…annual reviews are useless unless the results are managed throughout the year.

Something Really New, Page 135

This inward-looking posture prevents these businesses from see in the business the way their customers see it.

Never Split the Difference, Page 135

Pleasant persistence is a kind of emotional anchoring that creates empathy with the boss and builds the right psychological environment for constructive discussion.