Quotes

Inspired, Page 134

…customers rarely leave us for our competitors. They leave us because we stop taking care of them.

Talent is Overrated, Page 134

Understand that people development works best through inspiration, not authority.

The Inspirational Leader, Page 134

…fear-based environments are not sustainable and are incredibly damaging to the morale and sanity of anyone who has to work in that kind of environment.

Primal Leadership, Page 134

A person’s self-awareness…sparks the readiness to change.

The Advantage, Page 134

…it is always worthwhile to take a little time to clarify so that everyone on the leadership team knows and agrees on what everyone else does and that all critical areas are covered.

Unreasonable Hospitality, Page 134

…people usually want to be heard more than they want to be agreed with.

Managing Up, Page 134

Over-sharing personal details about your life may come back to bit you. Remember, no secret is ever safe.

Talent is Overrated, Page 134

The command and control model of leadership just won’t work 99 percent of the time. -A.G. Laffey

Only the Paranoid Survive, Page 134

The too-little-too-late syndrome is particularly hazardous in a shifting industry environment.

Accelerate, Page 134

People who create successful dual systems center the creation of great urgency around opportunity, not vision…