Quotes

Reality is Broken, Page 127

Today’s ‘born-digital’ kids – the first Generation to grow up with the Internet, born 1990 and later – crave gameplay in a way that older Generationss don’t.

No Hard Feelings, Page 127

Jerks undermine psychological safety by preying on vulnerability and leaving others feeling belittled and de energized.

Why Work Sucks and How to Fix It, Page 127

After a while, you can’t tell what’s a real crisis and what’s a fake one.

To Sell is Human, Page 127

Clarity – the capacity to help others see their situations in fresh and more revealing ways and to identify problems they didn’t realize they had.

Team of Teams, Page 127

As the proverbial kitchen fills up, communication and trust break down, egos come into conflict, and the chemistry that fueled innovation and agility becomes destructive. In many cases, this loss of adaptability dooms the enterprise.

Feel the Fear… and Do It Anyway, Page 127

…when parents depend on children for their own emotional survival, it is clearly detrimental.

Zero to One, Page 127

…customers will not come just because you built it. You have to make that happen, and it’s harder than it looks.

Team of Teams, Page 127

…the magic of teams is a double-edged sword once organizations get big: some of the same traits that make an adaptable team great can make it incompatible with the structure it serves.

Why Managers Matter, Page 127

…with fewer middle managers to serve as buffers between bosses and employees, bosses become more powerful.

ReWork, Page 127

Long lists are guilt trips. The longer the list of unfinished items, the worse you feel about it. At a certain point, you just stop looking at it because it makes you feel bad.